Experience Our Truth (FAQs)
What is A Cranberry Weekend?
Do you have poetry for other occasions?
Absolutely! We have lots of poetry for all kinds of occasions. If you have a special celebration in mind, email us at firstname.lastname@example.org and we will do our best to assist you.
Do you have other poetry products?
We are constantly updating our poetry product portfolio and coming up with new creations. Sign up if you want to be notified of new arrivals.
Do your bath products have a scent?
Yes. Our standard bath products have our signature Cranberry Mango scent.
Can I get your bath products unscented?
Absolutely! We take great care to use natural ingredients and light fragrance but we understand personally about sensitive skin so if you need unscented, we've got you covered.
Can we include alcohol?
Our original experience does not include alcohol and we are not licensed to include alcohol but if that is what you enjoy, feel free to include your own.
Will my gift look exactly as it does in the photo?
Most of our products are made by hand and certain items included in the gift boxes may change like the candles or music cd but it will always have everything needed for an Amazing Original Experience. The presentation that you see on our site is subject to change and colors may look different depending on your computer or phone. Also for shipping purposes, gifts may need to be rearranged to ensure that they arrive safely.
(Please remember that each selection is custom made and substitutions may be necessary. Your order will be produced as closely as possible to the picture.)
Do the products ever change?
Why yes they do. We’re constantly innovating and updating our product line to refresh our existing creative portfolio and we're always coming up with new original ideas just for you.
How do you ship?
We mainly use USPS to ship our packages. You will get order # and tracking info for your order.
How long does shipping take?
Note: We ship from the east coast, so east coasters will receive more towards the minimum times noted below, west coasters more on the maximum time noted below. HI and AK take longer than below. Reach out with questions.
- Processing Time:The time it takes our team to create and hand pack your Original “A Cranberry Weekend” Pampering Gift box or Poetry Package based on your selection.
- FREE No Rush: 24-48 hour processing + 5-8 shipping = gift arrival in 7-10 business days
- If you need to place a rush order you must contact us in order to do so and we will do our best to accommodate your request
- International Shipping: Currently unavailable
*ACW Boxes and Cranberry Community Care Boxes are heavier to ship so will be more to expedite than A Poetry Package. We will always ship with the most economical carrier.
We ship Monday - Friday, 9a - 5p EST and closed Saturdays and Sundays.
Shipping is non-refundable.
*Additional delays may occur for orders placed on/around national holidays (i.e when the post office is closed).
Something is missing from my box. What do I do?
We are humans, not robots so sometimes mistakes are made! Email us at email@example.com and we'll do everything we can to make it right.
Note: provide your order # and ideally images when you email to speed things along.
My box was lost or stolen. What do I do?
Unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things. We recommend filing a carrier claim
**Additional fees apply when the box is returned to sender. To send the box back out, we charge for a new shipping label, and potentially a new box, if there is damage to it.
There is a problem with my order.
Please contact firstname.lastname@example.org with the issue.
I entered the wrong address, what do I do now?
If you just ordered, just write us an email ASAP to email@example.com and let us know your order number and the new, updated address needed.
If your order has already been shipped to the wrong address due to an input error on your end, we recommend calling USPS and trying to solve it with them. We cannot be responsible for your inputting address errors, so please double check your orders! If it gets sent back to us, we will have to charge a re-shipping fee. We’re happy to send a replacement, but do charge a shipping fee.
*ACW Boxes and Cranberry Community Care Boxes are heavier to ship.*
Do you do same day delivery?
We don't have our own delivery service at this time. Stick with us. We may offer this service in the future.
What’s your refund policy?
All sales are final (but trust us, they'll love it). We don't accept returns or exchanges. But if you have feedback or issues, please let us know.
**We also reserve the right to cancel any order that circumstances deem necessary**
Where do you ship?
We ship anywhere in the United States. Free Standard Shipping.
International Shipping not available at this time.
STILL WANT TO KNOW MORE?
WE ARE LISTENING AT firstname.lastname@example.org